Correlate support load with the product changes that actually caused it.

Replystack tracks ticket volume, response times, and agent performance, the operational side of support. On its own, a spike in ticket volume is just a number. Connected to Strand, it’s a number you can immediately trace back to a release, an outage, or a billing change.

How it works

Connect your Replystack account and choose which performance metrics to include. Cortex pulls ticket volume and response time data on a scheduled basis and aligns it with the timeline already established by your other connected sources. Spikes in volume become queryable against everything else happening in your business at the same time.

Configure

The Replystack connection is configured from the integrations panel, where metric scope and sync schedule are set per workspace. Agent-level performance data can be excluded if your team only wants team-level aggregates in the graph. Historical performance data is included on first connection so trend comparisons work immediately.