Link every support ticket to the customer health signal it represents.

Cleardesk holds your tickets, conversations, and satisfaction scores, the clearest signal of how a customer is actually doing day to day. Strand connects that signal to billing history, product usage, and sales activity, so a string of frustrated tickets shows up next to the renewal date it’s about to affect.

How it works

Authenticate your Cleardesk account and choose which ticket fields and satisfaction data to include. Cortex ingests tickets and conversations as they’re created or updated and resolves them against the matching account or contact in your graph. Pulse can watch satisfaction scores directly and flag accounts whose ticket volume or sentiment shifts outside their normal pattern.

Configure

The Cleardesk connection is managed from the integrations panel, where ticket fields and satisfaction metrics are configured per workspace. Custom satisfaction scales are supported and can be mapped to a standard scoring range for consistency across other support tools. Closed tickets remain in the graph for historical analysis unless explicitly excluded.